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PayPal’s Seller Protection System

PayPal’s Seller Protection System

What’s eligible

You may be eligible for reimbursement under PayPal’s Seller Protection program if you sell something to a buyer and the transaction is later disputed or reversed under Reversals, Claims or Chargebacks. Whenever it applies, PayPal’s Seller Protection system entitles you to definitely wthhold the complete purchase quantity for debit and credit card-funded deals. There’s no limitation regarding the true wide range of re re payments that you can get protection. By accessing the transaction details page in your PayPal account it is possible to see whether or perhaps not your deal is qualified to receive security under this system.

PayPal’s Seller Protection system may use each time a customer claims that:

  • They would not authorize, or reap the benefits of, funds sent from their PayPal account (described as an “Unauthorized Transaction claim that is”, while the Unauthorized deal does occur in a host hosted by Paypal; or
  • They didn’t get the product away from you (called an “Item maybe maybe Not gotten” claim).


PayPal’s Seller Protection system could also apply whenever a deal is reversed due to an effective chargeback by a customer or whenever a bank funded payment is reversed by the buyer’s bank.

This part defines PayPal’s Seller Protection program you, but you should also be familiar with the Impact of various purchase protection processes on sellers as it applies to.

Fundamental needs

All of the following basic requirements must be met, as well as any applicable additional requirements to be eligible for PayPal’s Seller Protection

  • The address that is primary your PayPal account needs to be in america.
  • The product should be a real, concrete good that may be delivered, aside from products susceptible to the Intangible Goods extra demands. Deals involving things that you deliver in individual regarding the payment produced in your real shop, can also be qualified to receive Seller Protection as long as the buyer taken care of the transaction face-to-face by making use of a PayPal goods and services code that is QR.
  • You need to deliver the product to your delivery target regarding the transaction details page in your account that is payPal for deal. You will not be eligible for PayPal’s Seller Protection if you originally ship the item to the recipient’s shipping address on the transaction details page but the item is later redirected to a different address. We consequently suggest staying away from a delivery solution that is arranged by the buyer, to make sure you should be able to offer proof that is valid of and distribution.
    • The delivery requirement will not connect with qualified deals involving products that you deliver in individual; supplied, nevertheless, which you consent to offer us with alternative proof of distribution or such additional paperwork or information concerning the deal we may request.
  • You have to answer PayPal’s demands for paperwork as well as other information on time as required inside our email communication to you or in our correspondence with you through the Resolution Center. If you fail to react to PayPal’s ask for documents as well as other information into the time asked for, you might not qualify for Seller Protection.
  • In the event that sale involves pre-ordered or made-to-order items, you have to deliver within the schedule you specified in the listing. Otherwise, it is suggested which you ship all things within 1 week after receipt of re re payment.
  • Offer proof of delivery or shipment.
  • The re re payment should be marked “eligible” or “partially eligible” when it comes to Unauthorized Transaction claims, or “eligible” in the case of Item Not Received claims, for PayPal’s Seller Protection in the Transaction Details page.

PayPal determines, with its single discernment, whether your claim qualifies for owner Protection system. PayPal could make a choice, in its single discernment, based on the protection and eligibility demands, any information or documents supplied through the quality procedure, or other information PayPal deems appropriate and appropriate beneath the circumstances.

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